Rachlin & Wolfson LLP Privacy Policy

Rachlin & Wolfson LLP recognizes the importance of privacy and the sensitivity of personal information. As lawyers we have a professional obligation to keep confidential all information we receive within a lawyer-client relationship. We are committed to protecting any personal information we hold. This Privacy Policy outlines how we manage your personal information and safeguard your privacy.

Your Privacy Rights

From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to lawyers and law firms, including Rachlin & Wolfson LLP. The Act gives you rights concerning the privacy of your personal information.

Rachlin & Wolfson LLP is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our lawyers and support staff about our policies and practices.

Why Does Rachlin & Wolfson LLP Need Personal Information?

Rachlin & Wolfson LLP provides legal services to a range of clients. In order to provide those services we need personal information. We may also require some personal information to produce direct marketing materials concerning our services and developments in the law.

What personal information do we collect?

Personal information is any information that identifies you, or by which your identity could be deduced.

If we did not collect and use your personal information we could not provide you with legal services.

How do we collect your personal information?

We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you, at the start of a retainer and in the course of our representation.

Sometimes we may obtain information about you from other sources: for example,

your insurance company;
your doctor or other health-care provider;
your real estate agent in a property transaction;
a government agency or registry;
your employer;
your accountant.

Consent

In most cases we shall ask you to specifically consent if we disclose your personal information other than in the course of the work for which we have been retained. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Often your consent may be implied through your conduct with us or through the nature of the work for which you have retained us.

Use of Your Information

We use your personal information to provide legal advice and services to you, to administer our client (time and billing databases) and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our services, or about new developments in the law, we will not send any further material.

Rachlin & Wolfson LLP does not disclose your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to anyone else.

Disclosure of your Personal Information

Under certain circumstances, Rachlin & Wolfson LLP will disclose your personal information:

when we are required or authorized by law to do so, for example if a court issues a summons;
when you have consented to the disclosure;
when the legal services we are providing to you require us give your information to third parties (for example someone to whom we make a claim on your behalf or a lender in a real estate mortgage transaction) your consent will be implied, unless you tell us otherwise;
where it is necessary to establish or collect fees;
if we engage a third party to provide administrative services to us (like computer back-up services or archival file storage);
if we engage expert witnesses on your behalf;
if we retain other law firms on your behalf;
if the information is already publicly known.

Updating Your Information

Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date.

If during the course of the retainer, any of your information changes, please inform us so that we can make any necessary changes.

Is Your Personal Information Secure?

Rachlin & Wolfson LLP takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:

premises security;
deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
internal password and security policies.

Access to Your Personal Information

You may ask for access to any personal information we hold about you.

Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to our normal professional and disbursement fees.

Correcting Errors

If Rachlin & Wolfson LLP holds information about you and you can establish that it is not accurate, complete and up-to-date, we will take reasonable steps to correct it.

Can You be Denied Access to Your Personal Information?

Your rights to access your personal information are not absolute.

We may deny access when:

denial of access is required or authorized by law (for example, when a record containing personal information about you is subject to a claim of legal professional privilege by one of our clients) ;
information relates to existing or anticipated legal proceedings against you;
when granting you access would have an unreasonable impact on other peoples' privacy;
when to do so would prejudice negotiations with you;
to protect our firm's rights and property;
where the request is frivolous or vexatious.

If we deny your request for access to, or refuse a request to correct information, we shall explain why.

Rachlin & Wolfson LLP does not use your Social Insurance Number as a way of identifying or organizing the information we hold about you.

Can You request anonymity?

Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name (for example, by accessing general information on our website). The Proceeds of Crime (Money Laundering) and Terrorist Financing Act may require us to confirm the identity of all new clients. It may also require us to disclose information to FINTRAC in relation to certain large cash transactions.

Credit Bureaus

To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may on occasion, request information about you from the files of consumer reporting agencies.

Communicating with Us

You should be aware that e-mail is not a 100% secure medium, and you should bear this in mind when contacting us to send personal or confidential information.

Changes to this Privacy Policy

Since Rachlin & Wolfson LLP from time to time reviews all of our policies and procedures, we may change our Privacy Policy from time to time.

Requests for Access

If you have any questions, or wish to access your personal information, please write to our Privacy Contact at

Suite 1500, 390 Bay Street, Toronto Ontario M5H 2Y2

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at

112 Kent Street, Ottawa Ontario K1A 1H3 1-800-282-1376

Employment Inquiries

If you apply to Rachlin & Wolfson LLP for a job, we need to consider your personal information, as part of our review process. We sometimes retain information from candidates after a decision has been made, unless you ask us not to retain the information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.